BOOKING POLICY

To provide our clients with excellent customer service and access to appointments, we have a 24-48-hour cancellation policy. Kindly review the booking and cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a relaxing experience with us.

Arrival

Please arrive 15 minutes early for your first appointment, and 10 minutes early for all other appointments. This will give you the necessary time to settle in and fill out any forms. In fairness to all clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time or be asked to reschedule. Please turn your cell phone off when you arrive.

 We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in a cancellation and a possible cancellation and late fee charge.

Booking

When booking your Spa Package or Individual Service, you will be asked to provide a valid credit card number to reserve your appointment. Please note that a small deposit will be taken upon booking. The deposit will be applied to your account. The deposit is Non-Refundable. If you cancel less than 24 hours in advance, we will charge you the amount of the deposit. If you reschedule with less than 24 hours’ notice a re-booking fee will be applied. If you reschedule or cancel the appointment with more than 48h notice the deposit will remain on your account and may be used for future appointments.

When booking any Service on a Long Weekend, you may be asked to provide a valid credit card number to reserve your appointment.  If you cancel or reschedule with less than 24 hours in advance or do Not show up for your appointment you will be charged for the service that you were booked for. No Exceptions.

Upon completion, you will be able to pay for your services with your choice of Visa, MasterCard, Debit, Applepay, or Zelle. We do not accept American Express. If you don’t have a credit card, you can pre-pay for your services to hold your reservation.

Cancellations

If you need to cancel an appointment, please call us (404) 987-6990 as soon as possible. This gives us the most time to re-book other clients. Should you continuously reschedule, cancel, or not show up for your appointments with insufficient notice we will ask for full payment when booking and you may be charged a re-booking fee. Should you not show for your appointment all deposits will be forfeited. We fully understand that sometimes not making it to your appointment is outside of your control. We ask that you do call us and inform us as soon as possible so we may make a note of it.

If you need to cancel your Spa Package appointment, please call us (404) 987-6990 at least 48 hours in advance. If you do not notify us 48 hours in advance, we will charge the amount of your deposit.  This gives us limited time to re-book other clients and helps hold clients who are chronically late or do not show responsible. No shows and late arrivals disrupt the technician’s day more then we can say. Thank You for your understanding.

Parking

There is plenty of free parking in our large private lot.

Customer Satisfaction

We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately.  Our Spa also offers free touch-ups within the first 3 days after any service should you not be completely satisfied. We would also appreciate your feedback.  Feedback surveys are provided by your servicer. Alternatively, you may fill out the form on our contact page so that we can continue to make each and every visit, the very best.